FAQs


If you can't find what you are looking for in the FAQs sections, head over to our contact us page and send us a message with your questions.

Custom Pet Artwork

Are these real oil paintings?
Do you only do Dogs and Cats?
Can there be more than one animal per canvas?
Can I change my submitted image?
Can I see the image before it is printed?
Can you customise the peice more?
When will new artworks be added?

Shipping and Delivery

How long will my order take?
Do you provide tracking?
What countries do you ship to?
What is the delivery cost?
Are there any additional fees involved in international shipping?
My tracking number for my order is not working? What Happened?
What if I am not in to receive my parcel?

Your Order

Where do I enter my voucher / promo code?
How do I track my order?
When do I know if my order has been confirmed?
An Item is missing from my order?

Returns and Refunds

What if I want to return something?
My order arrived damaged/faulty!
I am not happy with the final product.
Can I cancel my order?

Safe Payment

Feel safe in your purchase with several different payement methods available on all purchases.

24/7 Online Support

We are always here to help, send us a message and we will do our best to get back to you as soon as possible. 

We Ship Worldwide!

All our products here at Paw Lord can be shipped to all four corners of the world!