If you can't find what you are looking for in the FAQs sections, head over to our contact us page and send us a message with your questions.
Custom Pet Artwork
All designs are created digitally to emulate the style of an oil painting. Our team of artists uses their extensive years of experience and a wide range of photo editing techniques to transform your pet photo into a stunning renaissance Esque masterpiece!
We are happy to transform all walks of life!
As long as your submitted photo follows our guidelines we will happily transform from your pygmy hippo to your Yemen chameleon.
Our current designs only cater to having one pet in each art piece.
In the near future, we are looking to expand on this with pieces that can include your whole pet family.
If you contact us within 24 hours of the order being placed we will happily change the picture you provided.
Anytime after this, we cannot guarantee a change is possible as work on the piece may have already started.
Due to the high demand for prints we currently do not offer a review stage of the artwork.
We understand that some pet owners are concerned with how the final product will turn out, however, rest assured that our team of artists are amazingly skilled and no piece of art would be sent out that we are not 100% happy with.
We do not offer adding in custom requests at this time.
Any accesories that you pet is wearing in the original submitted photo will be included. Pet collars are often edited out because they are below the neck line and would naturally be obscured.
We will happily provide small edits, such as tidying up dog slobber or removing eye tears. We will not however provide major edits such as changing the pets natural facing possition or closing an open mouth.
We are always thinking of new creative works of art we can incorparate you pets into.
We are always happy to hear our customers ideas, please get in touch with us and let us know your idea and it might be added in the near future.
Shipping and Delivery
We aim for all orders to be designed, printed, shipped and received within 7 - 12 working days from when the order was placed. This can vary slightly depending on the volume of orders we are currently processing, as well as on your shipping destination.
As soon as the product has been shipped we will email you with a tracking code that you can use to follow your parcel's journey to your front door.
All of our products here at Paw Lord can be shipped worldwide!
We currently offer a worldwide flat rate of just £8.99! (Charged in your local currency)
We will always attempt to produce goods in the country of the addressee to avoid additional fees. If that is not possible, we deliver internationally to countries with a functioning postal service. However, you acknowledge that we cannot be liable for the functioning of such postal services.
If you order products for delivery to a destination where we cannot produce and deliver locally, we need to delivery to an International Delivery Destination, and your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.
Please note that we have no control over these charges, and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
On very rare occasions your country's customs department may decide to hold your items at the border temporarily, often without explanation! This is very rare and if for some reason your order is never released by customs, please get in touch with us so we can sort the issue.
Delivery carriers will often leave a 'failed delivery card' if they are not able to get the delivery to you. They will also try and delivery to your immediate neighbours if you’re not home; otherwise, they’ll return your parcel to your Local Sorting Office for collection or try and delivery again the next working day.
During the checkout phase, there is a discount field located on the right-hand side of the screen ( As pictured below ). Enter your promo code and hit apply to receive your discounts!
Once your order has been confirmed and dispatched we will email you a tracking code and tracker so that you can follow your parcel all the way to your front door.
After completion of your purchase, you will receive an email to let you know that your order has been confirmed and accepted. A couple days after you will receive an email to let you know that your item has been dispatched.
Don't worry your items will arrive. On occasion items will be shipped separately, so they might arrive at slightly different times. Check your shipping confirmation email to make sure that you items are not being shipped separately. Each item will have its own unique shipping code for you to track.
Returns and Refunds
Because each and every order is 100% unique and is custom made for both you and your pet, we cannot offer refunds. If you have a problem or issue with your final product, please email us and we'll do our best to make sure you're happy.
Although extremely rare, this it can happen during transit. We're sorry if your order has been received damaged, please contact us straight away and we'll happily send you out a replacement as soon as we can.
We encourage all of our customers to check the sample images and to follow our guide on how to take the best photo of your pet. Our talented team of artists will always do their best with the photo you provide, but if the quality of the submitted photo is bad then this may be reflected in the final product.
If you did follow our guide properly and the fault is our own, then please get in touch with us via the contact us form and we will do our best to help you.
All orders can be cancelled as long as it is within 24 hours of the order being placed.
Any orders that are cancelled outside of this 24-hour cancellation window will be at our discretion. Orders cancelled after this time period are subject to a 20% cancellation fee. This is due to the assigned artist having already begun work on your peice.
Any orders that have already reached the printing stage cannot be cancelled under any circumstance.
Feel safe in your purchase with several different payement methods available on all purchases.
24/7 Online Support
We are always here to help, send us a message and we will do our best to get back to you as soon as possible.
We Ship Worldwide!
All our products here at Paw Lord can be shipped to all four corners of the world!